Sports / Casino
Your account data — including login records, transaction history through DuitNow and FPX, and support interactions — is handled under this policy. We set out what we collect, why we hold it, and the steps available to you when you want to review or update your records.
This policy applies to personal data collected when you access jq88, open an account, carry out transactions, or contact our support team. The data we collect falls into three broad areas: identity details you provide during account registration, transaction records generated when you move funds through payment methods such as DuitNow and FPX, and device or session data produced when you browse the platform on mobile or desktop. We hold this data to operate your account, process transactions accurately, and respond to support requests. Where required by applicable law in eligible regions, we may retain certain transaction records for a defined period — the retention period applicable to your account is shown in your account dashboard after login. We do not sell personal data to third parties. Any third-party service that processes data on our behalf does so under contractual arrangements that restrict its use to the purpose for which it was shared. Access to your account data is restricted to authorised staff with a specific need, and all data transmitted between your device and our platform is protected by SSL encryption. If local law in your region affects how this policy applies to you, the terms specific to your jurisdiction take precedence where they differ from the general provisions here.
Understanding the boundaries of this policy helps you know where your data rights apply and where separate terms govern your experience.
This policy covers all personal data tied to your jq88 account: registration details, login records, password reset requests, and account verification steps. Any change you make in your account settings is subject to the handling practices described here.
Deposits and withdrawals processed through DuitNow and FPX generate transaction records that fall within this policy. We retain those records as part of your account history, and you can request a summary through our support channel.
Game results, odds data, and content displayed on the platform are operational data not tied to your personal profile. This policy does not govern how game outcomes are generated or how sports data is sourced — those are separate operational matters.
Links or integrations that take you outside jq88 — including your bank's FPX portal or your Touch 'n Go eWallet app — are governed by the privacy policies of those respective services. We do not control data handling once you leave our platform.
You have several concrete actions available to you regarding the personal data we hold. The most direct route is your account dashboard, where your registered details, linked payment methods, and recent transaction records are visible after login. If you need to correct a detail — such as a contact number or email address — the edit fields are in your account profile section. For records that are not editable directly through the dashboard, such as historical transaction logs or data held for compliance purposes, you can submit a request to our support team. We will confirm receipt and respond within the timeframe required by applicable law in your eligible region. If you believe data we hold is inaccurate or held beyond the necessary period, note that in your request and we will review it. You can also ask us to explain the basis on which we hold a specific piece of data.
Log in to your account dashboard to view your registered details, active session data, and transaction history from DuitNow or FPX payments. This is the fastest way to check what we currently hold against your account.
Update your contact details, email, or linked payment method directly in your account profile. For changes that require identity re-verification, follow the steps shown in the verification section of your account.
Contact our support team with your account reference if you have a question about a specific piece of data, a retention period, or a third-party data-sharing arrangement. We will identify the relevant record and respond accordingly.
Where removal is permitted under applicable local law and does not conflict with our compliance obligations, you can request deletion of specific personal data by contacting support with the details of what you want removed and the reason for the request.
For any query related to this policy — including account data, transaction records, or a removal request — these are the contact paths available to you. Have your account reference ready when you reach out so we can locate your records without delay.
Open the live chat widget from any page on jq88 to reach our support team directly. State that your query is a privacy or data matter and include your account username so the team can pull up your record immediately.
Send your data or privacy request by email to the address shown in your account's Help section after login. Include a clear subject line referencing your account and the nature of the request for faster routing to the right team.
Your account dashboard includes a Help section with guided steps for common data requests — reviewing records, updating details, and understanding what is held against your account. Check there first for straightforward queries.
We apply consistent practices across data storage, cookie use, account security, and retention so that what this policy describes matches what actually happens on the platform.
Personal data is stored on servers protected by access controls and SSL encryption. Retention periods are set by operational need and applicable law in eligible regions; the retention status for your account is visible in your dashboard after login.
We use session cookies to keep your account active and preference cookies to remember display settings. No advertising tracking cookies are placed without disclosure. Cookie settings are accessible in your browser and in your account preferences.
Your account is protected by password authentication and, where enabled, additional verification steps shown in your security settings. Suspected unauthorised access should be reported to our support team immediately through live chat or email.
When this policy changes in a way that affects your rights, we will notify you through your registered contact method before the change takes effect. To ask about a specific change or request a copy of the current policy, contact support through the channels in your account Help section.
Common questions from account holders about how this policy applies to their data, rights, and contact options.
We collect the details you submit during registration — name, contact information, and identity verification data — along with transaction records from payment methods such as DuitNow and FPX, and device or session data generated when you access the platform. The full categories are listed in the policy details section above.
Log in to your account dashboard to view your registered details and recent transaction history. For a broader record summary or historical data not shown in the dashboard, contact our support team through live chat or the email address in your account Help section with your account reference.
Yes. Contact details and linked payment information can be updated directly in your account profile. For data that requires staff action — such as identity records or historical transaction logs — submit a correction request to support with the specific detail you want changed and the reason.
Retention periods depend on our operational requirements and applicable law in your eligible region. The retention status for your account data is shown in your account dashboard after login. Where local law sets a minimum retention period for financial records, we apply that requirement.
We do not sell personal data. Where a third-party service processes data on our behalf — for example, payment processors handling DuitNow or FPX transactions — that arrangement is governed by a contract restricting the processor to the specific purpose for which data was shared. Your data is not passed to unrelated third parties for marketing purposes.
Contact our support team by live chat or email with your account reference and a description of the data you want removed and why. Where removal is permitted under applicable local law and does not conflict with compliance obligations, we will action the request and confirm the outcome to your registered contact.